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FAQ

About EDocuments

EDocuments provides services and software for the delivery of BIM. Simply, the solutions address and de-risk the integration of data for our clients. With more than 40,000 users, EDocuments have been providing data integration solutions to the construction industry for over 20 years with 85% of turnover achieved through repeat business, and 30% of turnover from long term agreements.

EDocuments assist clients, professional teams, and supply chains to provide quality handover information on time. Our software platform and industry expertise are dedicated to the creation of high quality and auditable data for the built environment.

EDocuments is a leading digital documentation solution for anyone involved in creating and managing information for Buildings. EDocuments products and services are designed for the creation and management of information for Building Record Documentation. Using intelligent templates and content management software, users can simply define and control all aspects of documentation production from start to finish.

  • Document control
  • Document management
  • Technical writing
  • Ongoing Document hosting

EDocuments follow the best practice industry recommendations related to the collaborative production and delivery of information for construction projects.

EDocuments is privately owned, Incorporated in 2001. Investment into inhouse software development has revolutionised our document production methods. EDocuments continues to develop and improve all aspects relating to handover information for customers.


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Asset Manager

An additional module to Edocuments platform to manage the assets within the O&M Manuals and models.


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Autodesk Construction Cloud

Save production time, increase validation accuracy, and improve navigation of data.

ACC, (Autodesk construction cloud) Autodesk Revit, or BIM 360 users can sync and extract model data, files and tasks between Autodesk products and EDocuments Platform.

The EDocuments platform allows end user clients to store and validate data for the provision of Operation and Maintenance Manuals. This data comes to EDocuments in a variety of ways from direct input into our web platform, to data imports from COBie and data extracted directly from 3D models (IFC and Revit). While a project is hosted within the platform, The platform allows the users to visualize models via the Autodesk Forge API alongside the validated asset data we hold. At the end of a project, EDocuments can push the validated data back into the 3D models via our Revit Plugin (EDocs Springboard Connect)

If you are using ACC Autodesk construction cloud, you can directly view your 3D models within EDocuments platform. EDocuments platform dynamically links all the available assets from the digital O&M manuals with the entities in the 3D model, this provides a useful navigation tool. But more importantly a validation tool highlighting managed and non manged assets. EDocuments platform and viewer can also federate many models together.

Huge additional time savings can be made if you normally upload and download data from CDE’s as EDocuments platform has sophisticated automation rules for moving files and data between platforms.

We also allow IFC files to viewed in the 3D model viewer.

At the end of a project, we have a range of exports tools - outputs to Microsoft Word, PDF, Excel, COBie, IFC, Autodesk REVIT and more.

EDocuments are an Autodesk partner and accredited Autodesk developer and are working closely with Autodesk to develop further solutions.


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BIM Services

Creating interactive data links between panorama's / 2D images to O&M assets.


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Yes, automatically connect BIM models with O&M data.


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Yes, we work closely with Government Cabinet Office, BSI Group, and buildingSMART to ensure we are always compatible with UK Gov BIM requirements. We are also working on BIM Level 3 solutions. Edocuments are proud to be Kitemarked for BIM previously BS1192, currently ISO19650 parts 2 and 3.


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Your asset information requirements (AIR) can be imported into the platform, and then is used as the rules for the application to validate data attributes. A project validation report allows the team to quickly identify where the errors are located.


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Your asset information requirements (AIR) can be imported into the platform, and then is used as the rules for the application to validate data attributes. A project validation report allows the team to quickly identify where the errors are located.


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If you are using ACC Autodesk construction cloud, you can directly view your 3D model within Edocuments platform.

We also allow IFC files to viewed in the viewer.


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COBie: Construction Operations Building Information Exchange (COBie) which is a non-proprietary data format for the publication of a subset of building information models (BIM) focused on delivering asset data as distinct from geometric information.

Edocuments application automatically delivers COBie from the asset, products, and material data that users input into the platform.

Via the “outputs” option, you can export a COBie Excel sheet whenever you wish.


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The platform contains a COBie validator, which allows you to validate the COBie from within the platform, OR you cannot upload your own COBie file and check how valid it is.

The result is a simple shareable web-based report.


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We need to create procedures to ensure everyone in the process understands the BIM protocols. Our as-built BIM data is dynamically linked to 3D models, Revit, Navisworks, IFC and we can display whatever parameters are required. Click on the model object or entity will display the attribute data.


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Yes, we work closely with Government Cabinet Office, BSI Group, and buildingSMART to ensure we are always compatible with UK Gov BIM requirements. We are also working on BIM Level 3 solutions. EDocuments are proud to be Kitemarked for BIM previously BS1192, currently ISO19650 parts 2 and 3.


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BIM Links (on-Line) – Online model linked to Springboard online O&M Manual, contains data link between model objects in viewer and asset data in O&M Manual. (At the end of defects period, the Client will need to pay an annual hosting fee (see hosting) for continued access to the online O&M manual.)


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Most used classification sets are:

  • NRM
  • Uniclass
  • VBIS
  • CAWS

Other classification set can be added including bespoke sets.


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Most used classification sets are:

  • NRM
  • Uniclass
  • VBIS
  • CAWS

Other classification set can be added including bespoke sets.


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You don’t need to anything, as the system manages it for you. But it is advantageous to understand why the wider industry uses COBie as a data transfer format.


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We often get asked via the platform to export 4 No final models Structural, Architectural, Mechanical, Electrical

  1. BIM Data (off-Line) – Data to Revit/IFC model transfer, Data Transfer - O&M asset data (type/component) pushed back to the Revit model object element properties creating SPR_COBie prefix.
  2. Navis model (offline), Navis model objects with O&M asset data as above.
  3. IFC export directly from the Edocuments platform, which includes the manged O&M data.

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Contractual

EDocuments are frequently employed by the principal contractor and thus limited in how we can assist the client. Our link here is for the principal contractor to ensure information is delivered to the required standards to meet the specification.

If appointed by a building owner / end user (Client) then we act as part of your team to manage the designers, contractors etc in providing information documentation, review, signoff, and delivery. We are there to ensure the information complies with your standards and legal requirements under CDM Regulations.


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EDocuments Software Platform

EDocuments products and services are designed to streamline the creation and management of data driven documents. Features include:

  • Tools to capture, organise, store, search, share, transfer, analyse and visualise property assets.
  • Enable structured information to be shared and reused.
  • Digital documentation built from data - SQL database technology.
  • BIM Compliant, Data Exchange with 3D models and CAFM systems.
  • Online/Offline capability

Security – Built on Microsoft.net, hosted on Microsoft Azure Cloud auto scaling platform. User authentication by membership provider or token validation. Roles based granular security. A full security statement can be provided on request.


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To get the most from the platform users need to be onboarded, Edocuments standard onboarding is as follows:

  1. Set up meeting and training on using the software.
  2. Set up document templates on Springboard software platform to the required format and workflow, LOI (Level of information) for each system and asset type as per the EIR / BEP documents.
  3. Ongoing software support.

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Four main security roles all of which can be managed by the Employers operatives with training.

  • Admin – Full access and administration to create and control projects and user rights and security.
  • Reviewers with Edit/Author – content creation, task setting.
  • Reviewer – add and respond to comments.
  • Read only – view only.

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There are a wide range of templates, the most used are as follows:

  1. O&M Manuals (Edocs AIR Master V05-2020 Uniclass2015_Pr_v1_18)
  2. Building Logbook (TM31)/ /Building User Guide (BREEAM)
  3. Asset Registers, PPM Schedules, Spares Lists

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This determines the duration that you will need a subscription to the software typically measured as start of document production through to 12 months after the practical completion date.


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In theory, unlimited. We have users with 400+ buildings.


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Yes, The platform is flexible for example can be set up with campus/area with multiple buildings beneath.


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General

Yes, but it can be as little as 15mins. We have a dedicated team available for face to face training , book your session here: EDocuments Bookings


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Increase the quality and accuracy of data, using Industry recognised templates.

Overcome managing the data from your supply chain and subcontractors. All data goes through process workflows.

Quickly validate data using built in productivity tools.

Deliver in line with BIM BS1192 and now ISO19650.


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We would recommend a phased transition to probably by the buildings that hold the highest risk and those we make alterations the most frequently.


This will depend on number of projects and the documents within each project, however, EDocuments Services Team provide a similar service to a national contractor and spend anything from a day to approx. 5/6 days. This is also something we can provide training so the you could upload data yourselves into the platform and EDocuments can provide assistance when needed.


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Edocuments provide services and software for the delivery of BIM. Simply, the solutions address and de-risk the delivery and integration of data for our clients.

Edocuments software platform delivers all your Digital Handover Information including O&M Manuals. Underpinned by the creation, collation, and exchange of shared, intelligent, structured data.

Using the platform, you can deliver Asset information for the Built Environment using built in knowledge and technology to improve delivery, increase accuracy, and realise cost savings through process driven data management.

Edocuments provide a flexible range of cost-effective management and software solutions to help the project teams deliver the built asset information to the FM (facilities management) users.

These include Information Management, Record/As Built Handover Information* production, Technical Authoring and Data Integration.

* Includes Health & Safety Files, Logbooks, O&M Manuals data, documents, models, drawings, COBie data drops, certification, asset registers, residual risk registers etc.

The platform has a simple Interface presented as a document web page.

Enter and check data once, and then automation reflows this data into many templates.

Use the platforms built in data-adaptors to pull and push data from your CDE saving you hours uploading and downloading data.

Automatically create other documents e.g., Asset Registers, PPM Maintenance Schedules, Literature Summaries, Risk Registers.

Export and link data to 3D BIM models, CAFM systems.

Automatically create COBie, validate and export as standard.


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Edocuments platform (Springboard) data (assets, systems, etc) which can be connected to various interfaces and API’s such as 3D models (IFC, Revit, Navis) 2D and 3D panorama’s etc.

Directly connect to Autodesk construction cloud to sync data.

Directly connect to CDE’s (common data environments) and pull and push data automatically based on rules and workflows.

Edocuments platform (Springboard) can also extract and insert data into Revit and IFC models. Data can also be exchanged using COBie, spreadsheets or directly via software API’s.


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Typically, customers save at least 30 % time compared to using Word and Excel, this is achieved as prebuilt templates with validation force users to enter-once and check data once, automation then reflows this data into many templates.

Huge additional savings can be made if you normally upload and download data from CDE’s as the platform has sophisticated automation to do this for you.

Save more time still ... If you are an Autodesk Construction Cloud, Revit or BIM 360 users can also sync and extract data with the platform.


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EDocuments help our customers create and deliver intelligent data driven Information Solutions for building and infrastructure projects.

First step is contact our sales team for a discussion : you can find an appointment the suits you here : EDocuments Bookings

With a data connection and a modern web browser (Chrome, Firefox, Edge), you can quickly create your Project Information Model (PIM) solution and begin managing your data right away without complicated setup, and with or without a 3D model.


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Edocuments platform runs inside your web browser. We recommend using a modern browser Microsoft Edge, Google Chrome, Firefox.

By default, the data is stored on Edocuments servers which are all hosted on the Microsoft Azure Cloud.

In most cases your IT department should not need to do anything.


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Word and Excel are great tools but just don’t have the process driven workflows combined with validation required to simply deliver accurate data driven information solutions.

The Edocuments platform includes Intelligent templates that help you to get the correct data entered first time.

Edocuments Data-adaptors and wizards allow you to import, export and sync data from an array of other platforms.

Plus you can always work on your Word and Excel files within the Edocuments platform.


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Integrations

Yes,

If you are using ACC Autodesk construction cloud, you can directly with Edocuments platform connect and extract data. For entity data, all the data form the model. Some users refer to this data as family data and type data. Autodesk call this the “property list data”.

If you are a REVIT user, you will need to upload you .RVT file to the Edocuments platform for processing.

Note that the complex data extraction is carried out by Autodesk via the Forge-API, which is embedded into the platform.


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Yes,
We have both generic and custom CAFM export formats within the platform. More recently we are seeing many CAFM platforms request COBie as the data exchange format.


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Partially,
We can simply extract all entity data from the IFC model into the Edocuments platform.
We no longer support updating the IFC model, but we can provide the updated asset information via COBie. We used to update IFC’s but customers have not requested this functionality for some time.


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Yes,

We currently have running syncs often referred to as integrations or data-integration for the following:

  • Autodesk Construction Cloud (ACC)
  • BIM360
  • Asite
  • Viewpoint
  • Aconnex
  • Bluebeam
  • Procore

Please contact us if you have a specific integration requirement.


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Yes. The underlying structure of Edocuments platform allows for Cobie to be generated at any time.


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Direct input

  • Users can cut paste data into our online editor which resembles Microsoft Excel type grid functionality, and Microsoft word text editors.

COBie import

  • Upload you Cobie Excel Workbook

Excel Import

  • Download our asset template, and then re-upload it with your asset data within it.

Integration sync

  • Autodesk Construction Cloud (ACC)
  • BIM360
  • Asite
  • Viewpoint
  • Aconnex
  • More …

API

  • We allow you to update data using our public API’s.

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A simple wizard within the platform will take you through a few steps to set up a connection between the two platforms.


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Edocuments provide a direct integration for FM with Edocuments “care” application which is a lightweight simple FM application, which handles planned preventative and reactive maintenance.

Integrations with third party CAFM platforms are available.


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Yes, customers mostly pull files / documents. However, it is also possible to pull asset data.


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Licensing

Most customers purchase a licence per project, volume discounts are available. Ask our sales team about framework agreements or enterprise agreements.


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Contact our sales team for a quote, but as a guide ...

You will need to budget time to get you staff up to speed, but it can be as little as 15mins. We have a dedicated team available for face-to-face training.

You can then do as much or as little of the data production yourself.

Edocuments can additionally provide an array of services from Information and document controllers, through to project managers and technical authors.

An array of BIM services is also available.

  • Produce COBie
  • link asset data to 3Dmodel data
  • PUSH asset data back to native models.
  • we validate against AIR’s.
  • we can take your AIDP and test it, then provide feedback before we enforce the AIR in a live project.
  • Note for AIR validation that we are not just checking values are in the correct place but that the values entered are correct.
  • we check that assets refs are unique.
  • we check type refs are unique.

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No. there is no physical limit, but there may be a limit that is linked to the monthly subscription charge.


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No. there is no physical limit, but there may be a limit that is linked to the monthly subscription charge.


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Volume discounts are available.

With this we also enable use of API’s that give portfolio level reporting and insights into your sites/ projects / data and user performance.


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It varies from customer to customer but in 2022 customers project on average duration was 9 months.


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Managing projects

The information can be hosted and managed either using an online cloud system or on premises cloud together with other online and offline options. Processes can be set up to manage the ongoing information and update of the data, for the life or the building.

We can provide access to information via graphical front ends to access O&M information, videos, panoramic images, QR codes. All accessed via the mobile devices.


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Yes, user access can be configured with an automatic expiry date. After that expiry date the user is automatically blocked from logging in.


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You can, but it needs to be done with care as it will affect all active workflows that have been assigned to users.


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We can provide a range of hosting options for the data including a simple FM package for managing inspections, testing and maintenance using the data collected in the O&M manuals.


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  • Online collaborative document builder.
  • O&M manual builder
  • Easy to read progress reporting and charts and audit trails.
  • Online review and comment on content.
  • Review progress and information supplied by your supply chain.
  • Powerful free language search tools and export tools.
  • Asset Registers, Maintenance Schedules, Spares Lists, COBie data drops.
  • BIM model integration (Browser based model viewer).
  • Computer Aided Facilities management add on (CAFM).
  • Service Desk and Engineer Management.
  • Online record access for the life of the building.
  • COBie data builder and manager
  • Production management dashboards.
  • IFC/Revit model viewer
  • Data validation tools
  • Exports tools - outputs to Microsoft Word, PDF, Excel, COBie, IFC, Autodesk REVIT and more

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Yes, we can do this. This takes the form of a series of meetings with the Stakeholders most importantly the End User Asset Manager to define the asset in the context of how it is to be managed through its life.

The coding of both systems and assets will follow a recognised system such as NRM, Uniclass, VBIS, or CAWS in the absence of a system predefined by the design team.

We will create and manage a database to manage either single or multiple code systems, naming conventions, locations so that all information providers have a single point of reference.

Once established we will create a test set of data and get Stakeholder approval.


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The technical authors will commence the process of collecting the information for each of the assets in conjunction with an assistant who will find information from

  1. Design specifications
  2. Technical submittals
  3. Sub-contractor information
  4. Construction issue layout drawings and schematics

Part of the process will be discussing with the review team, as to extent of what needs to be collected and reviewed, including the process of dealing with missing or late reviews.

Edocuments use both of internal and external technical writing resources who can provide a good quality documentation with the appropriate level of detail, thereby reducing the number of comments made and therefore delivery of the documents.

We have found that MEP sub-contractors who use their own technical authors generally need an amount of training as they do not generally put in the level of detail expected. Therefore, if this is the case, it can have a detrimental effect on the approval and delivery process.


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Customizable dashboards have been created to manage project process and content, amount of validated data, user activity tasks, actions, reviews and much more.


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This is carried out through the user’s management in the settings area. Administrators’ rights are required to access this.


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The platform automatically carries out validation against the asset information requirements (AIR). sophisticated rules also check for duplicates as well as that sensible values have been entered.


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Hold ups are generally due to information not being available. This is simply viewed via system and section progress or from looking at the overdue tasks on the platform, which will quickly pinpoint users who are holding up progress and why.


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All data entered in the platform goes through robust workflows inline with industry best practice guidance.

Web forms and inline guidance assist the data providers to supply the correct information.

Dashboards then allow the users to view:

  • Current process completion
  • Historical process completion
  • Quickly view completed systems
  • Quickly view the completeness of the asset-information

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Yes, any form of record documentation. We also have online user guides where information can be delivered via a public or private web site. This enables information to be easily updated and distributed easily and cost effectively without the need to print.


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Possible information can include:

  1. Project stage reports e.g., RIBA.
  2. H&S Pre-Construction Information, Designers Risk Assessments, BREEAM Assessments, Specifications (XLSX, DOCX).
  3. Technical Submissions register (XLS, DOCX) and technical submissions (PDF), Schedules of equipment or equipment lists e.g., plant registers. (XLSX, DOCX).
  4. Construction Drawings (PDF), schematics (PDF) & models (native of IFC format) including issue sheets. (XLSX, DOCX).
  5. Certificates List (XLSX, DOCX) complete with unique file name to match the final certificates (.pdf).
  6. Record or As Built Drawings or Models List (XLSX, DOCX) complete with unique file name and type format to match the final or versions of models (PDF, DWG, RVT, NWC, NWD).

Note: Edocuments are familiar with numerous information portals or CDE’s (Common Data Environments).


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EDocuments require your assistance when lack of progress, non-adherence to process and procedures by the team are impacting negatively on the delivery of information and therefore ultimately on quality and delivery, examples include:

  1. Information is unavailable, late, incorrect, wrong status or format.
  2. O&M Manuals are not being provided to the required format.
  3. Reviewers are failing to complete their reviews within the specified time.
  4. Tasks and reminders being ignored.

We will use our best endeavours to ensure we work with the whole team to reduce the impact of any deviations to process and inform you at the earliest opportunity of potential cost implications.


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The data required will depend on the template selected.

The template is designed to be assigned directly to the supply chain user and they should find the form self-explanatory to complete.

Assuming we are discussing a typical construction industry sub-contractor / supply chain user, then they will be prompted by the application with guidance for a description of the works carried out, details of equipment or materials supplied any residual risks, and relevant operation and maintenance information as well as any drawings certificates, guarantees, warrantees.


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A typical recommended process is as follows:

Prior to PC (practical completion) (typically 4 weeks prior) our Project Managers will organise a “CLOSE OUT” meeting with the project team to discuss the deliverable for Handover including how outstanding information and tasks are to be managed. Customers will to the have online access to the Handover Information via the Edocuments platform from where they can view, download, and print all the latest information. If printed copies are required, we will require a minimum of 4 weeks prior notice.


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EDocuments need access to the latest, most accurate construction information in the formats detailed below, to expedite the transfer of data and gain the full benefits of our EDocs Platform. If required, we can also provide templates for any of the document registers listed below:

  1. Access to your CDE or file sharing portal.
  2. Project Directory for whole team including contact names, telephone, and email address (XLSX, DOCX).
  3. Package List with telephone numbers and email address (XLSX, DOCX).
  4. Programme – deliverable dates including phases, if applicable (any format).
  5. Review team list detailing which elements or packages to review including contact details if not listed in Item 2 above (xlsx, .docx).

Note: EDocuments are familiar with numerous information portals or CDE’s (Common Data Environments).


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  1. Start-up meeting
  2. Set up site, project, workflow, reviews.
  3. Authoring of standard systems, liaise with supply chain, reviewing technical submittals, drawings etc to produce O&M Descriptions, Equipment Schedules, literature, Building Logbook
  4. Train the supply chain, pre-populate templates, set authoring task, responsibility.
  5. Manage VC meetings with your PM and chase any nonperforming information suppliers. Minutes on Springboard.
  6. QA check of content for completeness of information and create maintenance links.
  7. Single Upload of final certificates / as built drawings - transmitted from project CDE.

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Optional services

All printing is outsourced as we EDocuments no longer maintain any in house print capability. If you require a cost for this, please contact us at least 4 weeks prior to required delivery date.


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Ongoing hosting option for End Users after defects liability period. This can also include ongoing updating services for models, data and O&M manuals.


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EDocuments are happy to conduct site visits, work on site, or attend site meetings. These are charged on a per day rate + expenses. Volume and framework rates are available.


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Outputs and Exporting data

Yes, the application can compile all the data and documents into a compressed ZIP file for download.


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Typically, users are looking for an offline archive for assurance of their data. but if you want EDocuments to export the data for you we typically offer:

  • Single output, 4 x Memory Stick with Hyperlinked PDF, print ready.
  • Drawings, Models and Documents - native file formats, such as DWG, DXF, RVT, IFC and PDF

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The exported electronic version is a fully indexed, searchable and formatted PDF complete with hyperlinked index to all sections, literature, certificates, and drawings (not a collection of unlinked documents in a folder structure). It can therefore be printed on demand by the end user. Saves time, money, and storage space. Please ask for a demonstration.


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Standard outputs are:

  • Word
  • Excel
  • COBie - Excel
  • PDF

Plus, native file types for other data such as drawings and models.

Some customers have requested bespoke outputs which we are happy to discuss.


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Security

Yes, Edocuments platform supports multi factor authentication, MFA, as well as your email address we recommend using Either Microsoft Authenticator of Google Authenticator app on your phone to provide the second form of authentication.


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Yes - The Edocuments platform allows Microsoft Azure Active Directory users to login using their business / company Microsoft account. This will require your an administrator form your company to switch it on for all users.


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The application can compile all the data and documents into a compressed ZIP file for simple backup / download.


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EDocuments platform runs within Microsoft Azure Datacentres which operate from multiple regions around the world.


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Edocuments gained ISO27001 the world's best-known standard for information security management systems in 2017 and has been accredited every year since.


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Edocuments and the Edocuments platform are ISO27001 accredited.

ISO/IEC 27001 is the world's best-known standard for information security management systems (ISMS). It defines requirements an ISMS must meet.

The ISO/IEC 27001 standard provides companies of any size and from all sectors of activity with guidance for establishing, implementing, maintaining and continually improving an information security management system.

Conformity with ISO/IEC 27001 means that an organization or business has put in place a system to manage risks related to the security of data owned or handled by the company, and that this system respects all the best practices and principles enshrined in this International Standard.


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EDocuments platform runs inside your web browser. We recommend using a modern browser Microsoft Edge, Google Chrome, Firefox.

By default, the data is stored on EDocuments servers which are all hosted on the Microsoft Azure Cloud.

Your IT department should not need to do anything. If you are not receiving email from EDocuments portal, then you may wish to whitelist:

  • edocuments.co.uk
  • edocuments.io
  • edocumentsbuild.com
  • dexio.com
  • bimql.com


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It is a modern web-application built from many micro services that all run in the Microsoft azure data centre primarily using Microsoft technologies. The application mainly comprises of:

  • SQL server
  • .Net
  • C#
  • JavaScript
  • React

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EDocuments back up data and databases continuously within the Microsoft Azure datacentres.


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EDocuments have been in managing data for buildings for over 22 years and are proud to be ISO27001 security kite marked. We have robust externally audited processes for managing our business, software, and customers data.

EDocuments offer multiple solutions for making sure you have access to your data in the event of EDocuments going out of business.

- The most popular and simplest solution is you can export your data from the platform at any time, pulling the data into your own data warehouses as a continuous back up, essentially taking snapshots of the data. All the exported files are readable using the standard Microsoft applications, Word, Excel, with 3D models exported in their native formats. With this example customers often pull the data at key project milestones.

- EDocuments also offer a data push and pull model for various CDE's such as Asite, Viewpoint, 4 Projects, Aconex, Procore, and are happy to develop other adapters if your CDE has an API.

- EDocuments can discuss source code escrow agreement that covers the EDocuments software platform, this will incur additional implementation and annual fees, but will give access to a data bucket containing your customer data and to a repository containing EDocuments source code.


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EDocuments platform runs within Microsoft Azure Datacentres which operate from multiple regions around the world. The EDocuments platform has instances in multiple geographic regions, currently data is stored in:

  • North Europe - Amsterdam, Netherlands
  • West Europe - Dublin, Ireland
  • UK South Data Centre
  • UK West Data Centre
  • Australia East
  • Australia Central

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The Edocuments platform has instances in multiple geographic regions, currently data is stored in:

  • North Europe - Amsterdam, Netherlands
  • West Europe - Dublin, Ireland
  • UK South Data Centre
  • UK West Data Centre
  • Australia East
  • Australia Central

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Support & training

You will need to budget time to get you staff up to speed, but it can be as little as 15mins. We have a dedicated team available for face-to-face training.

Online training and face to face training are available.

You can then do as much or as little of the data production yourself.

Edocuments can additionally provide an array of services from Information and document controllers, through to project managers and technical authors.


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EDocuments have a dedicated support help desk to resolve any of your issues.

The help desk can be contacted via our live chat. https://support.edocuments.co.uk


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Online training and face to face training are available.


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For online support please visit: https://support.edocuments.co.uk


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Systems, types, and components

Yes


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Yes, it is built on the structure defined by COBie, but can be highly customised and extended beyond the scope of COBie.

The asset data layer automatically can validate against the LOI (Level of information) or AIR (Asset information requirements) configured within the application.


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With reference to the construction industry our definitions are as follows:

System = Construction systems are the ways in which materials are combined to construct the elements of a building. We often refer to UNICLASS where these have the “Ss_” code identifier.

Type = the types of products in the building, the most important type data being their reference, name, and contact information for the manufacturer.

Component = Each instance of the “type objects” are what we call the “Components”, most important data being the reference or serial-number.

More detailed descriptions and to gain an understanding of the attributes associated with the above refer to COBie: Construction Operations Building Information Exchange (COBie) which is a non-proprietary data format for the publication of a subset of building information models (BIM) focused on delivering asset data as distinct from geometric information.


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Templates

Yes, almost any standard imaginable can be represented online, using many of Edocuments web-forms.


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Using Edocuments web-forms generic templates have been created for:

  • Mechanical Services operation and maintenance manuals
  • Electrical Services operation and maintenance manuals
  • Building Services operation and maintenance manuals
  • Building Fabric File
  • Health and Safety File
  • Fire Safety Manual ( FIREie)
  • Building Logbook TM31
  • BREEAM Guides
  • COBie
  • User Guides

As well as 1000’s of other bespoke templates.


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The template is a collection of online web-forms that together look like a continuous document. Each of the forms is individually configurable, for input type, security, validation-rules, and many other properties.

Almost any industry standard imaginable can then be represented online, using a combination of these forms.

The templates are highly customisable, contact us if you have a bespoke requirement.


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Terms and Conditions

Full T&C's are available separately, but in summary:

The platform is a Software as a Service model, hosted and managed by Edocuments to an agreed SLA for a fixed period or for an annual license fee. The Employer can utilise it as they wish to manage their data and documents as they are responsible for the content. See example SaaS agreement document.


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